Privacy Policy

1. Introduction

Tavari ("we," "our," or "us") operates the Tavari AI Phone Agent platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, business name, and billing information
• Business Information: Business details, hours, FAQs, and contact information
• Call and Message Data: Recordings, transcripts, and metadata from calls and messages
• Contact Lists: Customer phone numbers, names, and email addresses uploaded for SMS campaigns

2.2 Automatically Collected Information

• Usage data and analytics
• Device information and IP addresses
• Cookies and similar tracking technologies
• Call logs and performance metrics

3. How We Use Your Information

• To provide and maintain our Service
• To process calls and messages through our AI phone agent
• To send SMS campaigns on behalf of your business
• To manage your account and process payments
• To communicate with you about your account and our services
• To improve and optimize our Service
• To comply with legal obligations
• To detect and prevent fraud or abuse

4. SMS and Messaging

When you use our SMS campaign features:

• We store contact information (phone numbers, names, emails) that you upload
• We track opt-in/opt-out status for TCPA compliance
• We send messages on your behalf using your business phone number
• All messages include required compliance text (STOP/START instructions)
• We process opt-out requests automatically when customers text "STOP"

Customer Opt-Out: Customers can opt-out of SMS messages at any time by texting "STOP" to your business phone number. We automatically process these requests and update your contact lists.

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With third-party service providers who assist in operating our Service (e.g., phone service providers, payment processors)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share information

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to provide our Service and comply with legal obligations:

• Account information is retained while your account is active
• Call recordings and transcripts are retained according to your plan settings
• Contact lists and SMS campaign data are retained until you delete them
• Opt-out records are retained to ensure compliance with TCPA regulations

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data
• Opt-Out: Opt-out of marketing communications

To exercise these rights, contact us at info@tanggo.ca

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have questions about this Privacy Policy, please contact us: